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Frequently Asked Questions

What if I'm not happy with my order?

We strive to match our premium chocolate with a premium service. If you’re not 100% happy with your order please contact us here, and we’ll refund or replace your order where appropriate.

What if my order arrives damaged?

All or our products have been tested in transit to ensure your products arrive safely. In the event that your order is damaged we’ll put it right for you. If you are able to take some photos it would help us to see how the damage occurred. Please contact us here

Can I contact you about my in store purchase?

Of course. However, stores cannot refund purchases made online. Likewise the online store cannot refund purchase made in a store. Please contact us here and we’ll make sure your enquiry is directed to the right person.

Where is my order?

You will receive an email from our courier partner DPD with a tracking link when your order arrives at the hub, and a text message and an email with a delivery time when it is ready on the morning of delivery. Please contact us here if you have any further enquiries.
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