Delivery Information

Q:   Why does shipping cost more during the summer months?
A:  You may have noticed that our shipping charges increase during the summer months. To maintain the integrity of our premium products we priority-ship all orders on ice from June 10 through September 30 and this costs a little more. Our Summer Shipping program is designed to ensure you receive the same optimum quality product on your doorstep as you'd receive in store.

Q:   Can I create custom Pick and Mix orders online?
A:    At this time, we only offer pre-packaged pick’n’mix options online.

Q:   Are special offers/sales different online?
A:
    Promotional prices are exclusive for online orders. Some in-store promotions are also available online, but we cannot guarantee that all in-store promotions are offered online. 

Q:   Where do you ship?
A:   
We ship to all provinces across Canada but unfortunately cannot ship to Territories (NT, YK & NU). Please note, our couriers do NOT deliver to PO Boxes, and we do NOT shop internationally

Q:   What payment methods do you accept?
A:    We currently accept PayPal Visa, Mastercard and American Express 

Q:   Is there a minimum amount I need to spend for delivery?
A:   Yes, our minimum amount to ship an order for delivery is $25 before tax. Please note, Curbside or Store Pickups do not have a minimum order value.

Q:   How long will it take to get my order?
A:    
All orders placed before 1pm EST will be shipped the same day via ground transportation from Mississauga. We do also offer priority shipping at an additional cost.

Q:   How can I track my order?
A:    
Once your order is shipped, you will receive a tracking code via email.

Q:   What is the shelf-life for your products?
A:   We guarantee a minimum 60-day shelf life for all of our products unless otherwise noted.

Q:   Can I return or exchange my online purchase at Lindt Chocolate Shop
A:    No, we do not accept any product returns or exchanges. All sales are final.

Q:  How can I change or cancel my order?
A: 
All online purchases are final sale. You cannot cancel, exchange or change your order once it has been placed.

Q:   What should I do if I have received incorrect or damaged products?
A:    
We guarantee the quality of our products. If your order is incorrect or damage, please contact us directly by emailing us at consumerservice-ca@lindt.ca or by calling us directly at 1-866-374-1914. Our customer support is available from Mon - Fri from 9am - 5:00pm EST. If you have a question outside these hours, they will respond to you at their earliest convenience during business hours within 48 hours.

Q:   I want to send someone an online order as a gift. Is the pricing listed on the packaging slip that arrives to the recipient?
A:
   No, pricing is not listed on the packing slip when you send an online order.

Q: What protocols do you have in place to help mitigate the spread of Covid-19?
A:
Our Lindt Chocolate Shops and our shipping warehouse both follow the guidance of the Government and public health authorities. Safety measures include mandatory masks and gloves, increased sanitation protocols, limited number of people in stores and self-declarations prior to every shift.