Delivery Information

Q:   Where do you ship?
A: We ship to all provinces across Canada but unfortunately cannot ship to Territories (NT, YK & NU). Please note, our couriers do NOT deliver to PO Boxes, and we do NOT shop internationally

Q:   Is there a minimum amount I need to spend for delivery?
A:   Yes, our minimum amount to ship an order for delivery is $25 before tax. Please note, Curbside or Store Pickups do not have a minimum order value.

Q:   How long will it take to get my order?
A:    All orders placed before 1pm EST will be shipped the same day via ground transportation from Mississauga. We do also offer priority shipping at an additional cost.

Q:   Do you provide free shipping?
A:    Ground shipping is free of charge for orders over $75 CAD.

Q:   How can I track my order?
A:    Once your order is shipped, you will receive a tracking code via email.

Q:   What should I do if I have received incorrect or damaged products?
We guarantee the quality of our products. If your order is incorrect or damage, please contact us directly by emailing us at or by calling us directly at 1-866-374-1914. Our customer support is available from Mon - Fri from 9am - 5:00pm EST. If you have a question outside these hours, they will respond to you at their earliest convenience during business hours within 48 hours.

Q:   Can you ship during warm weather?
A:    Yes, during the warmer months (June to August and/or when temperatures are higher than 22°C) our orders are packed with reusable gel ice packs and delivered with an automatic shipping surcharge for overnight delivery. This is to reduce the risk of melting.