Q: Where do you ship?
A: We ship to all provinces across Canada but unfortunately cannot ship to Territories (NT, YK & NU). Please note, our couriers do NOT deliver to PO Boxes, and we do NOT shop internationally
Q: Is there a minimum amount I need to spend for delivery?
A: Yes, our minimum amount to ship an order for delivery is $25 before tax. Please note, Curbside or Store Pickups do not have a minimum order value.
Q: How long will it take to get my order?
A: All orders placed before 1pm EST will be shipped the same day via ground transportation from Mississauga. We do also offer priority shipping at an additional cost.
Q: Do you provide free shipping?
A: Ground shipping is free of charge for orders over $75 CAD.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking code via email.
Q: What should I do if I have received incorrect or damaged products?
A: We guarantee the quality of our products. If your order is incorrect or damage, please contact us directly by emailing us at email@example.com or by calling us directly at 1-866-374-1914. Our customer support is available from Mon - Fri from 9am - 5:00pm EST. If you have a question outside these hours, they will respond to you at their earliest convenience during business hours within 48 hours.
Q: Can you ship during warm weather?
A: Yes, during the warmer months (June to August and/or when temperatures are higher than 22°C) our orders are packed with reusable gel ice packs and delivered with an automatic shipping surcharge for overnight delivery. This is to reduce the risk of melting.