Delivery Information

Q: Do you provide free shipping?

A: Ground shipping is free of charge for orders over $100 CAD.

Q:   Can I create custom Pick & Mix orders online?

A:  Yes, Pick & Mix is now available online.

Q:   Are special offers/sales different online?
A:
    Promotional prices are exclusive for online orders. Some in-store promotions are also available online, but we cannot guarantee that all in-store promotions are offered online. 

Q:   Where do you ship?
A:   
We ship to all provinces across Canada but unfortunately cannot ship to Territories (NT, YK & NU). Please note, our couriers do NOT deliver to PO Boxes, and we do NOT ship internationally

Q:   What payment methods do you accept?
A:    We currently accept PayPal Visa, Mastercard and American Express 

Q:   Is there a minimum amount I need to spend for delivery?
A:   Yes, our minimum amount to ship an order for delivery is $35 before tax. Please note, Curbside or Store Pickups do not have a minimum order value.

Q:   How long will it take to get my order?
A:    
All orders placed before 1pm EST will be shipped the same day via ground transportation from Mississauga.

Q:   How can I track my order?
A:    
Once your order is shipped, you will receive a tracking code via email.

Q:   What is the shelf-life for your products?
A:   We guarantee a minimum 60-day shelf life for all of our products unless otherwise noted.

Q:   Can I return or exchange my online purchase at Lindt Chocolate Shop
A:    No, we do not accept any product returns or exchanges. All sales are final.

Q:  How can I change or cancel my order?
A: 
All online purchases are final sale. You cannot cancel, exchange or change your order once it has been placed.

Q:   What should I do if I have received incorrect or damaged products?
A:    
We guarantee the quality of our products. If your order is incorrect or damage, please contact us directly by emailing us at consumerservice-ca@lindt.ca or by calling us directly at 1-866-374-1914. Our customer support is available from Mon - Fri from 9am - 5:00pm EST. If you have a question outside these hours, they will respond to you at their earliest convenience during business hours within 48 hours.

Q:   I want to send someone an online order as a gift. Is the pricing listed on the packaging slip that arrives to the recipient?
A:
   No, pricing is not listed on the packing slip when you send an online order.

Q: What protocols do you have in place to help mitigate the spread of Covid-19?
A:
Our Lindt Chocolate Shops and our shipping warehouse both follow the guidance of the Government and public health authorities. Safety measures include mandatory masks and gloves, increased sanitation protocols, limited number of people in stores and self-declarations prior to every shift.

Q: What happens if an incorrect shipping credential is provided?
A: Lindt will do our best correct incorrectly entered shipping information (i.e., addresses), at the best of our ability to ensure orders are delivered correctly. However, if our attempts to correct a credential is not successful, incorrectly delivered orders will not be reimbursed.

Q: What are the conditions of Shipping and Delivery? 

Free Shipping (See Standard Ground Shipping)

Standard Ground Shipping:

Standard ground shipping is the delivery of the package within 2 to 6 business days.

Express Shipping:

Express shipping is the delivery of the package within 1 to 3 business days; by 5 p.m. to businesses and by 8 p.m. to residences.

In Canada, “business day” means Monday through Friday except for holidays, or the official day of observance of these holidays. The business week may differ in some provincial locations due to local customs and may also affect delivery schedules. Deliveries normally made on the day of a holiday observance will be rescheduled for delivery on the next business day.

If a delivery is addressed to an address within Canada to remote rural areas, concession, side road number, or legal land description because no street address exists, and in the event of extreme or unexpected seasonal package volume, our courier may, in its sole discretion, attempt to contact the recipient prior to delivery, utilize a postal service or an interline cartage agent for delivery, or contact the recipient to pick up the shipment at the closest pickup depot location. Packages tendered to a postal service or interline cartage agent may result in additional transit days and/or service restrictions.