SHIPPING & HANDLING
Do you provide free shipping?
Ground shipping is free of charge for orders over $75 CAD. Subject to change during seasonal periods.
Where do you ship?
We ship to all provinces across Canada except to Territories (NT, YK & NU). Also, our couriers do NOT deliver to PO Boxes, and we do NOT ship internationally.
When will my order ship?
All orders are shipped within a minimum of two business days via the selected shipping method from Mississauga, Ontario. Subject to change based on season, volume, or shipping method chosen. When orders are shipped, customers are emailed tracking information.
What is your shipping policy?
Free Shipping (See Standard Ground Shipping) Standard Ground Shipping: Standard ground shipping is the delivery of the package within 2 to 6 business days, starting the following business day after the order is received. Express Shipping: Express shipping is the delivery of the package within 1 to 3 business days by 5 p.m. to businesses and by 8 p.m. to residences. In Canada, “business day” means Monday through Friday except for holidays, or the official day of observance of these holidays. The business week may differ in some provincial locations due to local customs and may also affect delivery schedules. Deliveries normally made on the day of a holiday observance will be rescheduled for delivery on the next business day. If a delivery is addressed to an address within Canada to remote rural areas, concession, side road number, or legal land description because no street address exists, and in the event of extreme or unexpected seasonal package volume, our courier may, in its sole discretion, attempt to contact the recipient prior to delivery, utilize a postal service or an interline cartage agent for delivery, or contact the recipient to pick up the shipment at the closest pickup depot location. Packages tendered to a postal service or interline cartage agent may result in additional transit days and/or service restrictions.
What happens if an incorrect shipping credential is provided on the online purchase?
We will do our best to correct incorrectly entered shipping information (i.e., unit/street number, recipients name, phone number), at the best of our ability to ensure orders are delivered to the correct address. However, if our attempts to correct a credential is not successful, incorrectly delivered orders will not be reimbursed. Once an order is shipped, addresses cannot be changed. If an order is shipped and an immediate change is required, please contact the courier with the tracking information provided and request to amend the address or arrange to pick up at a pick-up depot. Please note, only minor changes may be accommodated by courier like a unit number or street number change. Changing postal codes, provinces, or complete address change will not be accommodated.
What should I do if I have received the wrong, incorrect, or damaged products?
We guarantee the quality of our products. If your order is wrong, incorrect, or damaged, please complete a request form on our Contact Us page or by calling us directly at 1-866-374-1914. Our customer support is available from Mon - Fri from 8am - 4:00pm EST. If you have a question outside these hours, they will respond to you at their earliest convenience during business hours.
ORDER PAYMENT & TRACKING
What payment methods do you accept?
We currently accept PayPal, Visa, Mastercard and American Express.
Is there a minimum amount I need to spend for delivery?
Yes, our minimum order amount to ship an order for delivery is $35 before tax. Subject to change during seasonal periods.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use the code on the courier tracking website to see the progress of your delivery. (We highly recommend signing up for updates via email or text.)
I want to send someone an online order as a gift. Is the pricing listed on the packaging slip that arrives to the recipient?
No, pricing is not listed on the packing slip when you send an online order. Only the items and quantity in the package is listed.
Will the courier notify me upon delivery?
The courier is not required to knock, call or text upon delivery of package. Please sign up for updates via email or text. If you are unable to retrieve the package on the delivery date and time period, please contact the courier to arrange to pick up the package at a pick-up depot.
I’m sending a gift; will you request a signature for delivery confirmation?
No, the courier is not requested to get signatures for deliveries.
RETURN & EXCHANGE POLICY
What is your return and exchange policy?
Lindt Canada (online and retail stores) do not accept returns or exchanges on any products. All sales are final.
How can I change or cancel my order?
All online purchases are final sale. Once an online purchase is submitted, we are unable to cancel or make any modifications to orders.
Are special offers / sales different online versus in-store?
Unless advertised, online promotions and offers are exclusive for online orders. Vice vera, in-store promotions and offers are exclusive to Lindt Retail shops, unless advertised.
What is the shelf-life for your products?
We guarantee a minimum 60-day shelf life for all our products unless otherwise noted.
Can I return or exchange damaged items at a Lindt Chocolate Shop?
No, please complete a request form on the contact us page and provide your order number and picture of the damaged product and one our representatives will be contact with you.
Can I return or exchange my online purchase at Lindt Chocolate Shop?
No, we do not accept any product returns or exchanges. All sales are final.
Do you price match or offer ‘rain checks’?
Lindt Canada does not offer price matching nor match retroactive prices or promotions. If the stipulation(s) of a promotion is not applied before submitting the order, Lindt Canada will not offer credit for missed promotions.