Lindt Frequently Asked Questions
ALLERGIES, NUTRITION & DIETARY RESTRICTIONS
Is there gluten or barley malt in Lindt chocolate?
Gluten can be found in several premium chocolate products that Lindt & Sprüngli produces; either as a cereal ingredient or as a barley component. When barley malt extract is the only gluten-containing cereal ingredient in the ingredient list, the quantity used in the recipe is very low therefore gluten level is below 20 mg/kg (which is "gluten-free" according to EU regulations and Codex Alimentarius). However, at this time we cannot guarantee that Lindt chocolates are 100% gluten free. Lindt is aware of the growing prevalence of Celiac Disease and other conditions. We are sensitive to the fact that these large groups of consumers are unable to enjoy our chocolate at this time. For consumers who are sensitive to gluten, we offer certain premium high cocoa options that are manufactured without cereal or barley malt, which may be suitable for consumers with such dietary restrictions. These offerings include our Lindt EXCELLENCE 70%, 85%, 90%, 95%, 99% and 100% Cacao bars. However, please note, that the EXCELLENCE 70% and 85% bars are produced on the same line as products that do contain barley malt extract, so there is a potential for cross contamination. Further we also have LINDOR Strawberries and Cream truffles, Lindor white chocolate truffles and LINDOR white chocolate bars which do not contain any gluten containing ingredient in the recipe or as traces from cross contact and is suitable for consumers sensitive to gluten. Please always refer to the ingredient list on the product’s packaging for definitive advice. We are sensitive to the fact that there are consumers who are unable to enjoy all of our chocolate at this time, and we hope that in the future we will be able to extend more product offerings to accommodate our consumers with varying dietary requirements.
Are Lindt products nut allergen safe?
Unfortunately, no Lindt product is 100% guaranteed nut allergen safe. All our Lindt production sites globally are peanut free since 2016. The "may contain nuts" warning informs you that the product may contain minute traces of nuts because they are produced on the same production lines. Traces of almond, hazelnut, pistachio, macadamia, cashew or pecan could be present in very rare cases because chocolates containing nuts are manufactured on the same lines or in the same production area. However the "nuts" do not include peanuts. All Lindt manufacturing facilities process nut products, so there is a potential for cross contamination. Though Lindt incorporates the most thorough cleaning process, minute traces may cross contact with other products within the factory. According to allergen experts, a simple nut protein trace can cause an allergic reaction and we advise you to consult your physician for a consumption recommendation. Lindt is aware of the growing prevalence of restricted diets due to nut allergies, and we are sensitive to the fact that these consumers may not be able to enjoy our chocolate at this time.
Soya Lecithin in Lindt Products
Soya lecithin can be found in our regular dark chocolate products, as well as milk and white chocolate. The EXCELLENCE 70%, 78%, 85%, 90%, 95%, 99% and 100% bars are our only products that do not contain soya lecithin. We have a comprehensive allergen control program in place and we adhere to strict Good Manufacturing Practices in order to reduce the risk of cross contamination. However, we do label all of our products with "may contain soya" as a precaution for the most sensitive consumers.
Which Lindt products are suitable for people with lactose intolerance?
Lindt uses skim milk powder, whole milk powder, and other dairy ingredients in many of our chocolate products. While our white and milk chocolate products contain the most, the EXCELLENCE 70%, 85%, 90%, 95%, 99% and 100% bars do not have milk products in them. However, all Lindt manufacturing facilities process milk, dark, and white chocolate products. We have an allergen control program in place and adhere to strict Good Manufacturing Practices in order to reduce the risk of cross contamination, however, we do label all of our chocolate products that do not contain milk as an ingredient with the statement "may contain milk" as a precaution for those that are most sensitive to milk and milk ingredients. For those reasons, Lindt does not have products suitable for people with severe lactose intolerance.
Do all EXCELLENCE bars include sesame allergen warning?
We do have a facility that produces products containing sesame. As such, we take precautions to safe-guard our consumers’ health by including the sesame allergen warning on the packaging. We also sell EXCELLENCE bars that are manufactured in a different facility which do not carry a sesame warning. Please, check the ingredient list each time to verify if a product contains sesame as an ingredient or to ensure traces as cross contamination.
Eggs or Poultry Ingredients in Lindt Products
Poultry is not used in any of Lindt products. While eggs can be an ingredient in some of our filled chocolates and pralines, all egg and egg by-products are listed in bold in the ingredient statement. Please always refer to the packaging for a definitive ingredient listing.
Do you sell sugar-free/reduced-sugar chocolate products?
For less sugary alternatives, try our reduced-sugar options. Our Lindt EXCELLENCE 85% Cacao bar only contains 4 grams of sugar per 30g serving and our EXCELLENCE 90% bar brings the sugar content down to as low as 2 grams. But our Lindt EXCELLENCE 99% and 100% Cacao bars have the least sugar of all with just 1 gram per 32g serving. We also offer a special ‘No Added Sugar’ tablet, available in milk and dark chocolate, which fully substitutes white sugar with Maltitol.We are always working on extending our product offerings to accommodate our consumers with varying dietary requirements so that, in the future, everyone can enjoy our chocolate.
Are Lindt chocolate products suitable for vegans?
We offer a selection of chocolates that do not contain any added animal products as an ingredient and may accommodate a vegan lifestyle. As a precaution, however, these products are also labelled with ‘may contain milk’ since they are manufactured in a facility that processes dairy. Browse our Lindt EXCELLENCE 70%, 85%, 90%, 95%, 99% and 100% Cacao bars for vegan-friendly options. See the nutritional label on our packaging for a complete list of ingredients.
Are Lindt chocolate products suitable for vegetarians?
We are happy to report that all of our chocolates – including our LINDOR and Lindt EXCELLENCE products – are suitable for vegetarians! However, some of our chocolates do use animal products but these are limited to milk, milk products, milk fat, cream, shellac and, on occasion, eggs. See the nutritional label on our packaging for a complete list of ingredients. If you would like to know about any other products, you are welcome to contact us here.
OTHER INGREDIENTS IN LINDT PRODUCTS
Are there flavanols in Lindt chocolate?
There are flavanols in Lindt chocolate. We do, however, not publish proprietary information on the flavanol levels in our chocolate.
How much caffeine is in Lindt chocolate?
Caffeine is a natural compound derived from plant sources like kola nut and naturally found in substances like coffee and tea. However, very little caffeine is found in chocolate in comparison to the amount found in the other commonly consumed sources. Generally, 30g of dark chocolate contains about 20mg of caffeine, 30g of milk chocolate contains about 6mg of caffeine, and 30g of white chocolate contains less than 2mg of caffeine. By comparison the average cup of coffee contains approximately 80 - 155mg. The caffeine content will always vary, depending on the product and even in some cases depending on the specific cocoa bean and origin.
Do Lindt products contain alcohol?
Only a very few Lindt chocolate products contain alcohol or alcoholic liqueurs as an ingredient. If alcohol is used as an added ingredient, it will be listed in the product's ingredient list located in the nutritional section of the pack or wrapper.
Are there trans-fats or hydrogenated oils in Lindt chocolate?
For the production of our solid chocolates, the only vegetable fat Lindt & Sprüngli uses is pure cocoa butter. Fillings may contain other vegetable fats. Milk fat is used in milk chocolate recipes or in selected filling masses. In this context, we would point out that none of our products contain trans-fats or hydrogenated fats.
Is Lindt using Palm Oil and is it sourced sustainably?
We understand the impact that the uncontrolled cultivation of palm oil can have on rainforests and biodiversity. That is why we are constantly monitoring its use in our products and are committed to only purchasing sustainable RSPO certified palm oil. Find out more here.
MISCELLANEOUS PRODUCT QUESTIONS
Can I create custom Pick & Mix orders online??
Can I return or exchange my online purchase at Lindt Chocolate Shop
No, we do not accept any product returns or exchanges. All sales are final.
How can I change or cancel my order?
Lindt is unable to make changes to an order after it is submitted (i.e., add to order and subtract from order), as orders are processed subsequently to meet the shipping period agreement.
Where do our cocoa beans come from?
Cocoa beans are the heart of our chocolates. Knowing which of the many different origins of cocoa beans will best contribute to the distinctive taste of a product is a skill that we have perfected over time. A fundamental distinction is made between consumer and fine flavor cocoa. Consumer cocoa is cocoa with a robust flavor. It accounts for the largest share (90-95%) of total global cocoa production and is farmed mainly in West Africa. Lindt & Sprüngli uses Forastero beans (consumer cocoa), exclusively from Ghana. The remaining 5-10% of worldwide cocoa harvests are fine flavor cocoa. Fine flavor cocoa is a high-quality cocoa with nuanced, fine aroma. It is mainly farmed in Latin America and the Caribbean. Lindt & Sprüngli uses fine flavor cocoa beans (Criollo and Trinitario) from Ecuador, Madagascar, Dominican Republic, Papua New Guinea and Peru. Our own sustainability program, the Lindt & Sprüngli Farming Program, is in place in all countries we source cocoa beans from. We achieved a 100% traceable and externally verified cocoa bean supply chain by 2020. Learn more
What is Lindt & Sprüngli doing with regards to sustainable sourcing of cocoa beans?
In 2008, we have launched the Lindt & Sprüngli Farming Program in Ghana and in the subsequent years in all our other cocoa bean sourcing origins (Ecuador, Dominican Republic, Madagascar, Papua New Guinea and Peru) to improve the livelihoods of our cocoa farmers, their families and communities. One of our top priorities is to ensure that they are able to benefit directly from our financial support. Find out more here.
What does 70% Cocoa (or any other percentage of cocoa) mean?
The percentage (%) quantifies the amount of cocoa solids contained in the chocolate. This includes cocoa liquor, cocoa butter and cocoa powder. For example: - EXCELLENCE 70% cocoa bar contains 70% cocoa solids - EXCELLENCE 85% cocoa bar contains 85% cocoa solids
CARING FOR LINDT CHOCOLATE
What could happen if chocolates are not stored as required?
Lindt chocolates are very sensitive to any excessive condition, whether too hot or too cold. Chocolates can be adversely affected if exposed to unfavourable conditions after manufacture which results in bloom. Bloom is a greyish coating on the surface of chocolates and is more visible on dark chocolate. There are two kinds of bloom, fat bloom, which is caused by fat migration and sugar bloom caused by humidity. Both these types of blooms happen during improper storage of chocolates. Chocolates should ideally be stored at around 14° to 20°C and the relative humidity should not exceed 65%. We take every care in the handling of our products within our own distribution system, however once the product leaves our care we have little control over such things as the storage conditions for example, the temperature and humidity the chocolate is kept in.
What are the grey streaks that can appear on chocolate? / What is fat bloom? / What is heat affected chocolate?
Fat bloom is recognized as a greyish-white sheen on the surface and is predominantly triggered by the exposure of chocolates to excessive temperatures for prolonged periods. The optimum temperature for chocolate to be stored is between 14-16°C. If chocolate is exposed to high temperatures, the delicate and low melting point of the cocoa butter triggers it to melt and rise to the surface and then re-solidifies where it sets as grey streaks, which we refer to as fat bloom. While visually undesirable, products are still edible but the flavour and texture is compromised. It is perfectly fine to use for baking. See ‘How do I best store chocolate’ to ensure the chocolate remains in the best condition.
What is sugar bloom on chocolate?
Looking similar to fat bloom, chocolate can develop sugar bloom when exposed to moisture, at humidity above 68% RH. Although sugar bloom is most often the result of overly humid storage, it can happen when the chocolate has been stored at a relatively cool temperature, like for example in the fridge, and is then moved too quickly into much warmer surroundings, like room temperature. This creates condensation, where moisture collects on the surface of the chocolate and dissolves some of the sugar. The water vapour evaporates, the sugar crystals remain on the surface, thus giving the premium chocolate a dull, tannish-white colour and a gritty taste profile. While visually undesirable, products with slight bloom are safe to eat. See 'How do I best store chocolate' to ensure the chocolate remains in the best condition.
How should I best store my chocolate?
Store your chocolate tightly wrapped and away from strong odours in a cool, dark and dry place at temperature between 14° and 20° Celsius and 40 – 65 % RH. If stored under proper conditions, our products will retain their freshness for many months.
Can I store Lindt Chocolate in the fridge?
The optimum temperature for chocolate to be stored at is between 14-16°C. Fridges are very high humidity environments, which is not suitable for chocolate due to the high moisture, which can result in sugar bloom. When you do, it is best to place the chocolate in an airtight container or double wrap in plastic and place in the bottom section of the fridge. Bring the chocolate to room temperature slowly before unpacking, several hours before consuming.
What is the shelf life of Lindt Chocolate products?
Please refer to the “Best Before” date printed on the packaging. The “Best Before” date on our chocolate products is a quality tool. It assures that the quality of a product consumed at the end of the shelf life still lives up to the Lindt quality expectation when stored at the right conditions. Best Before dating is designed as a consumer friendly method to help the customer understand the freshness of the item. Lindt products typically have a shelf life of 9-12 months, and some high cocoa content products can have a shelf life up to 15 or 18 months.
INFORMATION & OTHER REQUESTS
Donations and Sponsorships
Please visit our Donation & Sponsorship page for our policy and instructions.
Unfortunately, due to the overwhelming number of requests for samples, Lindt & Sprüngli (UK) Ltd is unable to fulfil free sample requests. However, please visit a local Lindt Chocolate Shop to sample a truffle flavour and for information on promotions or special offers. You may also sign up to receive our newsletter, please visit the newsletter section at the bottom right side of the Lindt UK website home page.
We have a variety of job opportunities that provide dynamic individuals the opportunity to work in a professional environment and realize their career growth potential. Please visit the “Working for Lindt” page for information on employment opportunities and the application process for starting your career at Lindt and Sprüngli. For more information visit our corporate career page.
Unfortunately, due to company policies and for liability reasons, we do not offer any factory tours to the public.
School Research Information
All available information related to Lindt & Sprüngli can be found in the About Lindt section of the Lindt UK website. Unfortunately, and at this time, we are unable to provide supplies or props.
Lindt UK store listing
For more information, contact details and store opening timings about Lindt Outlets located in the UK, please visit the “store locator” page.
How can I make a complaint?
We are sorry to hear that you are disappointed with one of our products. In order for our Consumer Service Team to look after you, please get in touch with us through the Contact us form and we will look into the matter and respond as quickly as possible.